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Thank you for viewing and bidding on the items we have on E-Bay. This page is to assist you in getting your order information to us efficiently so we can process and deliver your order quickly.
1. Do not every send your credit card information by regular e-mail.
2. All orders must have your legal name, address and phone number for delivery. Our carrier requires a phone number to assure timely delivery. Orders received without a phone number will be held until a phone number is received. Notices will be sent via email or snail mail.
3. Click here to go to our simple payment form. This form is on a secured site, so any information you send to us will be encrypted (coded) for security purposes. Please include all contact & ordering information, including shipping charges (if you have been advised of said charges) and the method of payment. If your mailing address is different than the shipping address, please type both of them in the shipping address field. This will assure positive identification on future orders and the required information needed by your credit card company. Information can also be faxed to us at 1-360-210-7659.
4. We do take tech and question regarding brakes, wheels, suspension, steering, hot rod parts and our online web store. Please send all other "non-tech" questions via email info@hotrodsusa.com.
5. We accept payment in the form of wire transfer, Canadian Postal Money Orders in US Funds, personal or business checks, money orders, and Visa, Master Card or American Express. Due to the low pricing on certain items, we will sometimes ask that you mail us a check instead of receiving payment by credit card. By doing so we can allow additional savings to you when we post the items for bid and on our web site.
All International shipments must be paid by Pay Pal, wire transfer or Canadian Postal money orders.
6. PAY PAL: We do not take Pay Pal to "non-confirmed" address. A non-confirmed addess is delivery to and address not registered with Pay Pal.
7. Wire transfers are required on where shipments are made to a "non-confirmed address". Or if Pay Pal does no guarantee the payment as secured. For wire transfer information please email us at moonmr@hotrodsusa.com
8. The cost for shipping is normally named with the description on E-Bay. If we have not already notified you of the delivery charges. The actual cost of shipping, packaging (boxes cost between $1.25 and $4.50), export documentation, insurance and delivery to the post office is all figured in the cost of shipping. Please remember it is cheaper to have it delivered to a commercial address and "carrier" does not deliver to Post Office Boxes. Small items are often set up to ship by US Mail. If you want faster service please advise us by e-mail the method you wish your order to be shipped. Additional charges will be applied for this upgrade in delivery service. Items sold on E-Bay are intended to be shipped only and not "will called".
9. International and Canadian orders will be shipped by UPS, Baxter Global or USPS. You may obtain these charges email or by going to: http://www.hotrodsusa.com/ebay/international.htm
10. Upon receipt of payment, we ship 90 percent of our orders the same day. Some items require more time to prepare for delivery and some items have to be brought in from the local warehouse and sometimes we run out of inventory and waiting for our stocking order to arrive. So these items are not shipped the same day. We are on the West Coast and payments take one week to get here and another week plus one to three days before you will receive your shipment. If you need your item before 14-18 days, you need make payment with a credit card either by using our secured form on our web site.
11. Normal delivery is 7-10 days from date of payment. If you have not received your item within 7-10 days from notification you are welcome to email us at info@hotrodsusa.com for tracking information.
12. Shipment lost or damaged are the responsibility of the buyer unless insurance was paid for at time of shipment. Buyer is responsible to notify the delivering carrier within 24 hours of delivery of any damage. Claims must be filed with the carrier and notification to Hot Rods USA. We will either refund you money or send you a replacement if shipping insurance was paid for by the buyer. Customers not buying insurance that have lost their order in transit, will be provided proof of shipment in form of a Postal receipt showing the delivering zip code for shipments by US Mail or a "carrier" tracking number.
13. International orders will be charged a estimated amount based on the average weight of the item and our cost based on charges shown at http://www.hotrodsusa.com/ebay/international.htm We recommend payment by using our encrypted form or by sending us a fax +360-210-7659.
14. We have found that E-bay users have several different names which they use. Please write your user name, your full name and the E-bay item number in your correspondence and payment. If we do not have this information, we will not be able to close our E-bay item file.
15. E-mails should always state complete information. We have between 600 and 1000 e-mails per day, so we do not keep prior e-mails nor can we remember what your prior e-mail contained. Please be specific with complete information such as name, item number and how you paid for the item. 50 percent of the e-mail we receive does not have a name on it. Our data based searches by name and not you e-mail address or E-bay user name.
16. Returns and Exchange subject to "Terms of Sale" on the back of your invoice. All sales final and no returns on "close out" items, electronics and custom or special order items.
Thank you very much for bidding on the items on E-bay.
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Phone: 360-210-5376 Fax: 360-210-7659 |
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